Frequently Asked Questions

Please find below a list of common questions and answers. Please
don’t hesitate to contact us for a personalized estimate.

  • Short Term Rental Cleaning Processes and Tips

    General entry into your property

    Standard practice is to install an electronic lock on the front door. Next to cleaning issues, guests not being able to access the property is the biggest complaint. With an electronic lock, your guests are never locked out. In addition, we also recommend installing a manual type lockbox in case the electronic lock fails. Extra batteries should be left in a supply closet so we can change batteries as needed.

    Supply closet

    Standard practice is to have a locked off supply closet where extra linens, towels, and toiletries (toilet paper, soaps, sponges, etc.) are kept. While you want your guests to have access to enough of these type of items for their stay, you don’t want to give them unlimited access. This could leave the next guest without enough for their stay. We have had a case of toilet paper “walk off” before.

    Towels and sheets

    Until we get our managed linen program up and running, standard practice is to supply the house with double sets of all bedding and towels (plus some extra just in case). Guests should have access to enough body and face towels for each person at maximum occupancy plus one hand towel for each bathroom sink.


    Please let us know what consumable supplies you will be providing for guests (toilet paper, paper towels, soap, etc.) that you would like us to set out. Pictures of how you like supplies presented are always helpful and our cleaners will do their best to follow them. If you live relatively nearby to your property it is always well advised to make regular visits to check on supply levels, although we realize this is not always possible for all customers. We will do our best to monitor supplies and let you know when restocking is needed.

    Some common supplies to keep in mind are: Toilet Paper, Paper Towels, Dish Soap, Dish Sponges, Garbage Liners (kitchen and smaller cans), Dishwasher Detergent, Laundry Detergent, Hand Soap, Tissues.

    Smart Thermostats

    Smart thermostats are another device that gives you control and confidence remotely. They can let you use your smart phone to remotely monitor your HVAC system settings. This allows you to adjust your temperature settings when the property is vacant, saving money on utilities. Also, you will know that the system is running and keeping your property at the correct temperature in the winter. Yes, at times, guests will turn off the heat when leaving (even in the winter). While we always do our best to ensure that your system is set at your preferred temperature, a smart thermostat gives an extra layer of confidence and security against this.

    Smart/Motion Lighting

    Smart lights and motion-activated lighting are both nifty ways to reduce energy usage, provide security, and make sure that guests can safely enter your property in the dark. Smart lights that are connected to your smartphone give you the ability to turn them on and off as needed when your property is not occupied. Motion sensing lights are an easy way to light up walkways and entryways when guests approach. These both help to provide a safe and comfortable environment for your guests!

  • What’s NOT INCLUDED on the service?

    • Inside cabinets and drawers cleaning
    • Thorough dusting of blinds, baseboards, artwork, ceiling fans, etc.
    • Washing mattress pads, throw pillows and blankets
    • Deep clean of the oven
  • Do you provide linen services for vacation rentals?

    Currently we do not provide a managed linen service. We typically wash and dry all linens in the homes we clean. However, we recognize that there are times that sheets and towels may have to be taken outside to be washed and we do make accommodations for this when the need arises.

  • What other services do we have available for you?

    • Sanitization
    • Dusting
    • Carpet Cleaning
    • Bathroom Cleaning
    • Bedroom Cleaning
    • Linen Changes
  • How long will it take to clean between renters?

    Typically guests check in is 4 PM and check out is 10 AM. However, in some circumstances we can arrange different hours depending on our clients needs. Please enquire before scheduling your cleaning.

  • Do you require a contract for vacation rental cleaning?

    No. As long as you are happy with our service we figure you will stick around.

  • How much does vacation rental cleaning cost?

    Cleaning costs vary based on total square footage, the number of beds, bathrooms, and the details of the house. However, we will work with you to be able to pass the cost on to your renters.

  • WHAT CAN BE INCLUDED in the service (charged separately)?

    Deep Cleaning / Hourly Cleaning

    As with any house, after enough repeated use there is always build up that a Guest Departure Maintenance Cleaning will not fully manage. Deep Cleans are a much more exhaustive cleaning and we generally will spend about two to three times the amount of time cleaning as a normal maintenance cleaning.

    While this time is usually spent cleaning all the regular areas more thoroughly, if you would like or need more of the time spent on other specific areas please let us know. If you desire additional cleaning beyond the allotted time, additional time will be billed at a predetermined rate, per man hour and it would depend on the availability of cleaners. Pricing for deep cleans are set on an individual basis so please let us know if you would like an estimate.

    If you have one off, or special cleaning needs we are happy to assist you.

    *We will not use any abrasive cleaners or scrub pads on stainless steel surfaces.

    *Most hard water stains will not be completely removed, and abrasive cleaners or scrub pads will not be used unless provided by the owner.

  • What’s included in the service?

    General cleaning of all agreed upon rooms:

    • Kitchen Cleaning
      • Wash dirty dishes/ run dishwasher
      • Faucet and sink cleaning
      • All counter surfaces cleaning
      • General cleaning for all kitchen appliances inside and outside (refrigerator, oven, stovetop, microwave),
      • Fresh hand towel put out.


    • Bathroom Cleaning
      • Tubs/shower cleaning
      • Clean toilet
      • Clean sink and faucet
      • Wipe counters
      • Wipe mirrors
      • Clean towels set out as agreed upon
      • Set out supplies provided im advance (toilet paper, soaps, sponges, etc.)
      • Other previously agreed upon duties


    • Bedrooms and Living Area Cleaning
      • Make beds with clean bedding
      • Wipe surfaces
      • Vacuum furniture
      • Stage as agreed upon
      • Cold ash removed from the wood-burning fireplace
      • General cleaning of outdoor grill’s grilling surface and exterior


    • Clean All Floors
    • Vacuum and/or mop
    • Light dusting throughout the house
    • All trash emptied
    • Towels and bedding (sheets) washed